Crystal Creek Homes Launches a New Connected Homeowner Experience

Crystal Creek Homes Launches Enhanced Digital Homeowner Experience from Build to Beyond

New Crystal Creek Homes app, powered by NoviHome and Omnee, gives homeowners one connected place to follow their build, access important home information and manage warranty support after possession.

CALGARY, AB, August 1st – Crystal Creek Homes is introducing a new digital customer experience designed to make building, moving into and owning a new home simpler, more connected and more transparent.

Through the new Crystal Creek Homes app, homeowners will have one central place to stay connected to their home throughout the entire journey. Powered by NoviHome during the building process and transitioning into Omnee for post-possession homeowner care and warranty support, the app creates a seamless experience from purchase through construction, possession and beyond.

At Crystal Creek Homes, we believe the customer experience should be every bit as thoughtful as the homes we build. Building a home involves a lot of information, decisions and milestones. At Crystal Creek Homes, our goal is to make that experience easier for our homeowners by giving them the information they need, when they need it, and continuing that level of support long after they receive their keys.

A Better Way to Experience the Build

During construction, the Crystal Creek Homes app, powered by NoviHome, will provide homeowners with a personalized connection to their new home.

Customers will be able to access important documents, follow the progress of their build, receive progress photos and updates, and keep key details about their home together in one convenient location.

Rather than information being spread across different emails, documents and platforms, the app creates a central destination homeowners can return to throughout their build.

NoviHome is designed to keep buyers connected throughout their homebuilding journey, including access to personalized information and construction progress updates.

For Crystal Creek Homes, the technology supports a larger commitment to providing clear communication, greater transparency and a more personalized experience throughout the building process.

Support That Continues After Possession

The experience does not end when homeowners receive their keys.

After possession, the Crystal Creek Homes app transitions into a post-homeownership platform powered by Omnee, giving customers continued access to information and support specific to their home.

Homeowners can use Omnee to access important home information, ask questions about their home and submit warranty requests through an easier, more intuitive process. Omnee’s platform is designed around personalized home information and 24/7 homeowner support, helping homeowners find answers and connect warranty concerns back to their builder.

This means homeowners are not starting over with a new experience after possession. The digital relationship established during the build continues into homeownership, providing a more connected transition from building a Crystal Creek home to living in one.

One Home. One Connected Experience.

By bringing NoviHome and Omnee together within the Crystal Creek Homes customer journey, homeowners benefit from:

• A single, convenient digital connection to their new home
• Construction updates and progress photos throughout the build
• Easy access to important documents and home details
• Greater visibility and communication during key stages of construction
• A smoother transition from construction to homeownership
• Personalized information about their home after possession
• A streamlined way to ask questions and submit warranty requests
• Continued support beyond move-in

The launch is part of Crystal Creek Homes’ ongoing focus on improving the homeowner experience through communication, quality and care, from the first stages of the building journey through the years that follow.

At Crystal Creek Homes we beleive technology is most valuable when it makes an experience simpler and more personal, this is about giving our homeowners confidence throughout their build and making sure they know Crystal Creek Homes is still there for them after move-in. We are building a relationship that goes well beyond possession.

About Crystal Creek Homes

Crystal Creek Homes is a Calgary-based homebuilder committed to creating exceptional homes and delivering an exceptional customer experience. With a focus on thoughtful design, craftsmanship, communication and care, Crystal Creek Homes works closely with homeowners throughout the building process and beyond.

Media Contact
Karla Takasaki
Marketing Manager
Crystal Creek Homes
karla.takasaki@crystalcreekhomes.ca